FAQ

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How do I make a booking?

First of all, you can get a quote and a pre-booking via our website (you will have to enter your credit card details).
We will confirm the availability of the vehicle and send you back a  booking confirmation, and only then 50% of the total amount the full amount will be debited from your account.
You can choose as well to pay by phone. In this case, one of our friendly staff will make the payment directly with you. This deposit is deducted from the balance which is on the pick-up date.

Do I get my money back if I want to cancel?

If you decide to cancel, you will get all your money back if you decide to cancel at least 6 weeks before the day of the departure. After this date, all the money paid will be kept.

How can I pay?

We accept Mastercard, Visa, Eurocard.

What deposit is required when I collect my Origin Campervan?

Origin Campervans combines the Insurance Excess, Security Deposit and Cleaning Deposit into one deposit payment. This deposit is payable by credit card only on collection:

• Camper van returned to the agreed location, on the agreed date and time.
• Camper van returned with interior clean, and the fuel tank full.
• All items are returned at end of rental in clean and full working condition as per the "Departure Check list".

What does insurance cover?

Insurance is part of the cost of the rental and includes Fully Comprehensive Insurance.
All of our camper vans are also provided with 24 hour roadside assistance in across all Europe.

What is the minimum number of days that I need to hire an Origin Campervan?

There is a minimum of 3 days charged during low and mid season. And a minimum of 7 days charged during high season.

What do we need to bring on the pick-up day?

When you come to collect your van, the driver has to bring a valid ID (passport), and his driving license. He must hold a European or international driving license for at least 2 years. No other license will be accepted.
Plus, the driver must present us a credit card on his name to pay the deposit.

What equipment is supplied for the camper van?

You will find all you need in the Origin Campervan:  Large bed, fridge, gas burner,  water tank, sink, Cooking and heating utensils: electric hook up cable, camping table,  chairs.
You might want to bring bedding with you. (You can hire sheets and blankets in option).

All camper vans have CD/MP3/USB player so, don’t forget to bring along some tunes too!

Where can I park overnight with my camper van?

Almost everywhere!
The van’s height, under 2 m, allows you to park  in area usually not accessible to the classic camping car (often near the beach areas..).
Although, locals laws apply and remember that you will be responsible for every fine you get! Check the signs!
You can park as well in all the camping grounds in France and Europe that offer excellent facilities for a minimal cost.

Which category of pricing will I be charged at the tolls?

Because of the vehicle’s height under 2 m, the camper van is considered as Class 1 category which applies to the cars.

How many people can travel in a Origin Campervan?

Legally up to 3 people can seat at the front of the Transporter.
You can also squeeze 3 peoples in the king size bed. But to be honest, the 3rd one  better be a small person!!

The California can sleep 4 people easily, there are also 4 seating belt.

Is smoking allowed?

No, Smoking is strictly prohibited by law in France in rental vehicles.

What is the best time of year to visit France?

The main season is March to late October.
Clients wishing to book outside of these dates should be advised of the limited campsite facilities.
However, Southern France Mediterranean climate could be pleasant all year round.
July and August are the busiest months for visiting France.

Is the vehicle is equipped with A/C?

Yes.

Will we be warm enough in winter?

You most certainly will. All our campers have insulation, heaters and warm winter duvets.

The California has also a stationnary heater.

What about all the luggage I have?

Under the camper van seats, there is plenty of storage space. We do recommend you bringing soft bags rather than hard cases.
If you still can't fit everything in, we can store bags in a secure lockup at our depots free of charge.
You can also take with you your kite surf equipment and other sport gear...

Do you have right-hand drive vans?

All our vans are all left-hand drive vehicles, as in every European countries except UK.

Do you have any automatic vehicles?

Not as yet, all our camper vans are manual gears.